Hostgator says they have tech support that is available 24/7/365 days a year. That is an amazing record. But, if you take a look at a Hostgator review, you may find not everyone likes the help. Some say that the person they get one time may be great, but the next one not so good. Just remember everyone has their areas of expertise. Overall, however, the reviews are great.
Many people say the customer support people are fantastic and willing to help you out in any way. That is what they are paid to do, but you can tell that some just enjoy their work. You can do a Hostgator review, and tell everyone about your experience with their tech support. It would be very helpful to them to see your comments.
Hostgator is a wonderful service with many free features and you can rely on them to offer the same great service over time. They are happy to explain what is going on to you and help you resolve your problems.